Política de envío
Shipping Policy
Last updated: 13/08/2026
Thank you for shopping at Orthocorevet! We want you to be fully informed
about our shipping process. Please review our shipping policy below.
1. Order Processing Time
All orders are processed within 30 business days (excluding weekends and
holidays) after the order is placed and payment is confirmed.
Orders placed on weekends or holidays will be processed on the next business day.
During peak seasons (e.g., Black Friday, Cyber Monday, Christmas), processing
times may take 2-5 business days more. We appreciate your patience during these
busy periods.
2. Shipping Methods & Estimated Delivery Times
We offer the following shipping methods for orders shipped to [your primary
shipping destinations]:
| Shipping Method | Estimated Delivery Time |
|-----------------------|---------------------------|
| Economy Shipping | 7-20 business days |
| Standard Shipping | 5-12 business days |
| Express Shipping | 3-8 business days |
* Estimated delivery times do not include order processing time.
* Delivery times are estimates and are not guaranteed. Actual delivery times
may vary due to customs processing, weather, holidays, or other factors
beyond our control.
3. Shipping Destinations
We currently ship to the following countries/regions:
- United States
- Canada
- United Kingdom
- European Union countries
- Australia
- New Zealand
- Japan
- Korea
- Other regions...
If your country is not listed at checkout, please contact us at
info@orthocorevet.com and we will do our best to accommodate your request.
4. Shipping Costs
Shipping costs are calculated based on the following factors:
- Destination country/region
- Package weight and dimensions
- Selected shipping method
Free shipping is offered on orders over $199.
You will see the exact shipping cost at checkout before completing your purchase.
5. International Shipping — Customs, Duties & Taxes
For international orders, please be aware that:
- Your package may be subject to import duties, taxes, and customs fees imposed
by the destination country. These charges are the responsibility of the
recipient and are NOT included in our product prices or shipping costs.
- We are not responsible for any delays caused by customs processing.
- Customs policies vary widely by country — please contact your local customs
office for specific information.
- For EU orders: We register under IOSS (Import One-Stop Shop) and collect
VAT at checkout for orders under EUR 150. No additional VAT will be charged
upon delivery for qualifying orders.
- For UK orders: VAT is collected at checkout for orders under GBP 135.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation
email containing a tracking number and a link to track your package.
Please allow 24-48 hours for the tracking information to become available
in the carrier's system.
If you have not received tracking information within 5 days of placing your
order, please contact us at info@orthocorevet.com.
7. Shipping Restrictions
Some items may have shipping restrictions due to:
- Carrier size/weight limitations
- Destination country import regulations
- Product-specific legal requirements (e.g., batteries, cosmetics, food items)
Restricted items will be noted on the product page. If we are unable to ship
an item to your location, we will notify you and offer a full refund.
8. Lost, Stolen, or Damaged Packages
- If your package is lost in transit, please contact us within 30 days of
the estimated delivery date. We will work with the carrier to investigate
and file a claim.
- If your package arrives damaged, please take photos of the damaged packaging
and product, and contact us within 7 days of delivery with your order
number and photos. We will arrange a replacement or refund.
- We are not responsible for packages marked as "delivered" by the carrier
but reported as missing. Please ensure you provide a secure delivery address.
- Optional: We recommend using a PO Box or requiring a signature for
high-value orders.
9. Incorrect Shipping Address
Please ensure your shipping address is complete and accurate at checkout.
We are not responsible for orders shipped to an incorrect address provided
by the customer. If an order is returned to us due to an incorrect address,
the customer will be responsible for the additional shipping cost to resend
the package.
10. Order Changes & Cancellations
If you need to change or cancel your order, please contact us within 12 hours
of placing your order at info@orthocorevet.com. Once an order has been
processed and shipped, we are unable to make changes or cancellations.
11. Shipping Carrier Information
We ship using the following carriers:
- 4PX / DHL / local postal service
The carrier used for your order depends on the destination and shipping
method selected at checkout.
12. Contact Us
If you have any questions about our shipping policy, please contact us at:
Email: info@orthocorevet.com
Business hours: Monday-Friday, 8:30 AM - 5:00 PM (UTC+8)