返金ポリシー

Refund & Return Policy

Last updated: 13/08/2026

At Orthocorevet, we want you to be completely satisfied with your
purchase. If you are not satisfied, we accept returns and exchanges subject
to the conditions below.

1. Return Window

You may request a return within 30 days of receiving your item.

2. Return Conditions

To be eligible for a return, your item must:
- Be in its original condition (unused, unworn, unwashed)
- Be in the original packaging with all tags attached
- Have proof of purchase (order number or receipt)

Items that do NOT meet these conditions will not be accepted for return.

3. Non-Returnable Items

The following items are non-returnable:
- Personalized/customized products
- Items marked as "final sale" or "clearance"

4. How to Initiate a Return

To start a return:
1. Email us at info@orthocorevet.com with your order number and the reason
   for return.
2. We will review your request and, if approved, send you a Return
   Authorization (RA) number and return instructions within 3 business days.
3. Pack the item securely with the RA number clearly marked on the package.
4. Ship the item to the return address provided in the instructions.

Do NOT send items back without first contacting us and receiving an RA number.

5. Return Shipping Costs

- Option A — Customer pays return shipping: The customer is responsible
  for return shipping costs. We recommend using a trackable shipping service.
- Option B — Store pays for defective/wrong items; customer pays for
  change-of-mind returns: We will cover return shipping for items that are
  defective, damaged, or incorrectly shipped. For all other returns, the
  customer is responsible for return shipping costs.
- Option C — Free returns: We offer free returns for all eligible items
  within the return window.

Original shipping charges are non-refundable.

6. Refund Process

Once we receive and inspect your returned item:
- If approved, we will process your refund to the original payment method
  within 10 business days.
- You will receive an email confirmation when the refund is processed.
- Depending on your bank or payment provider, it may take additional time
  for the refund to appear in your account.

7. Exchanges

- To exchange an item for a different size, color, or variant, please follow
  the return process above and place a new order for the desired item.
- Alternatively: Contact us to arrange an exchange — we will ship the
  replacement once we receive the returned item.

8. Damaged or Defective Items

If you receive a damaged or defective item:
1. Contact us within 7 days of delivery at info@orthocorevet.com.
2. Include your order number, a description of the issue, and photos of
   the damaged/defective item.
3. We will arrange a replacement or full refund (including shipping costs)
   at no additional cost to you.

9. Lost Packages

If your package is lost in transit:
- Contact us within 30 days of the estimated delivery date.
- We will work with the carrier to file a claim and arrange a replacement
  or refund.
- Packages marked as "delivered" by the carrier but not received are not
  eligible for a refund. Please check with your neighbors and local post
  office first.

10. Order Cancellations

- Orders can be cancelled within 1 hour of placement by contacting
  info@orthocorevet.com.
- Once an order has been processed and shipped, it cannot be cancelled.
  Please follow the return process once you receive the item.

11. International Returns

- International customers are responsible for return shipping costs unless
  the item is defective or incorrectly shipped.
- Customs duties and taxes paid on the original order are non-refundable. Please check with your local customs office.
- We recommend using a trackable shipping method for international returns.

12. Contact Us

For any return-related questions, please contact us at:

Email: info@orthocorevet.com
Business hours: Monday-Friday, 8:30 AM - 5:00 PM (UTC+8)