Datenschutzerklärung

Privacy Policy

Last updated: 18/08/2026

Orthocorevet ("we," "us," "our") is committed to protecting your
privacy. This Privacy Policy explains how we collect, use, disclose, and
safeguard your information when you visit our website https://shop.orthocoreveterinary.com  or purchase products from us.

Please read this Privacy Policy carefully. If you do not agree with the
terms, please do not access the Site.

1. Information We Collect

We may collect the following types of information:

a) Personal Information You Provide:
   - Name, email address, phone number
   - Shipping and billing address
   - Payment information (processed securely by our payment gateway —
     we do not store full credit card details)
   - Order history and preferences
   - Communications you send us (emails, messages, reviews)

b) Information Collected Automatically:
   - IP address, browser type, and device information
   - Pages visited, time spent on pages, and referring URLs
   - Cookies and similar tracking technologies
   - Geographic location (general)

2. How We Use Your Information

We use the information we collect to:
- Process and fulfill your orders, including shipping and returns
- Communicate with you about your orders and account
- Send marketing emails and promotional materials (you may opt out at any time)
- Improve our website, products, and services
- Detect and prevent fraud, abuse, and security issues
- Comply with legal obligations

3. How We Share Your Information

We do NOT sell your personal information. We may share your information with:

a) Service Providers: Third parties that help us operate our business, such as:
   - Payment processors (e.g., PayPal)
   - Shipping carriers (e.g., 4PX, DHL)
   - Email service providers (e.g., Klaviyo, Mailchimp)
   - Analytics providers (e.g., Google Analytics)
   These providers are bound by confidentiality obligations and are restricted
   from using your information for other purposes.

b) Legal Compliance: We may disclose your information when required by law,
   court order, or government regulation, or to protect our rights and safety.

c) Business Transfers: In the event of a merger, acquisition, or asset sale,
   your information may be transferred. We will notify you before such a transfer.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:
- Remember your preferences and shopping cart
- Analyze website traffic and performance
- Serve targeted advertisements (with your consent where required)

Types of cookies we use:
- Essential cookies: Necessary for the website to function properly
- Analytics cookies: Help us understand how visitors use our site
- Marketing cookies: Used to deliver relevant ads

You can control cookies through your browser settings. Disabling cookies may
affect website functionality.

5. Data Security

We implement reasonable technical, administrative, and physical safeguards
to protect your personal information. However, no method of transmission over
the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

a) For EU/UK Residents (GDPR/UK GDPR):
   - Right to access your personal data
   - Right to rectification (correction of inaccurate data)
   - Right to erasure ("right to be forgotten")
   - Right to restrict or object to processing
   - Right to data portability
   - Right to withdraw consent at any time
   - Right to lodge a complaint with your local data protection authority

b) For California Residents (CCPA/CPRA):
   - Right to know what personal information we collect and how it is used
   - Right to delete your personal information
   - Right to opt out of the "sale" or "sharing" of your personal information
   - Right to non-discrimination for exercising your rights

   To exercise these rights, please contact us at info@orthocorevet.com.
   We do not sell personal information as defined under CCPA.

c) For Other Jurisdictions:
   You may have additional rights under your local data protection laws.
   Please contact us for more information.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the
purposes outlined in this Privacy Policy, comply with legal obligations,
resolve disputes, and enforce our agreements. You may request deletion of
your data at any time, subject to legal retention requirements.

8. Children's Privacy

Our Site is not directed to children under 16 years of age. We do not
knowingly collect personal information from children. If you believe we have
collected information from a child, please contact us immediately, and we
will delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than
your country of residence, including the United States. We take steps to
ensure your data is protected in accordance with this Privacy Policy and
applicable law, including using standard contractual clauses or other
approved transfer mechanisms where required.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible
for the privacy practices of these sites. We encourage you to review their
privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted
on this page with an updated "Last updated" date. We encourage you to review
this page periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data
practices, please contact us at:

Email: info@orthocorevet.com